This Privacy Policy describes how I collect, use, protect, process and share your personal information (data) when you book an appointment, complete a Consultation Form and avail of treatments/services which has been requested by you and any contact in relation to those treatments/services with AOB Therapies, or interact with AOB Therapies in any way e.g. by phone, email, text message.
Your Data will not be used for any other purposes other than those explicitly stated in this policy or requested by you in your dealings with AOB Therapies.
I confirm that, I, Anne O’Brien of AOB Therapies, am the Controller and the only person that collects, uses, protects and processes the information that you provide. Your data will be held securely at all times. Data we collect fall into the following categories:
- Identification information
- Contact information
- Medical information
- Payment method
This data are gathered directly from you via online booking and from direct communication with Anne of AOB Therapies, i.e. client consultation form, emails, phone calls, transactions.
The data may include the following as well as any other type of information that I specifically request you to provide through my Consultation Form e.g.
Name, Address, Contact No. Medical history , Treatment notes, Transaction (payment) details.
I may use the data you supply for the following purposes only:
- To provide and deliver the service you request
- To improve my services
- To process payment transactions
- To provide receipts
- To contact you with appointment information or changes to same
- To respond to your comments, questions in order provide good customer service
Our insurance providers require us to retain all records for a period of 7 years after the last appointment, or in the case of minors, for 7 years after their 18th birthday.
With reference to card payments, when taken over the phone, the card number is input directly to the terminal and is never written or stored anywhere.
If you request your data, I will provide a hard copy of your Consultation Form and original treatment notes, with no alternations from the original. These will be handed to you in person or sent by registered mail.
I am committed to taking appropriate measures designed to keep your Data secure. My procedures are designed to protect your data from loss, theft, misuse and accidental, unlawful or unauthorised access, disclosure, alteration, use and destruction. I follow generally accepted standards to project the personal information provided to me. Every precaution will be taken to avoid a breach of your data, but if such a breach should occur, it will be documented, assessed as to its severity and appropriate action taken.